Verzending

We strive to provide you with the best possible service. If you have any questions about the delivery of your order, please send an email to: customerservice@phriya.com

Once your order has been dispatched you will receive a shipping confirmation email. This email contains a link to the track & trace information of your parcel. Please be aware that the tracking number will be activated within 24 hours from the moment the order is dispatched and may not show updates immediately after shipping. If the link does not work you can copy the tracking number mentioned in the email and paste it on the carrier website from DHL: https://www.dhl.com/en/express/tracking.shtml

We are shipping worldwide and all our orders are dispatched from our warehouse in Cluj Napoca, Romania. If your country is not listed on the check out page, please email customerservice@phriya.com to check if we are able to ship to your country.

We offer Express delivery on all our domestic and international orders. Orders received after 1:00 PM will be shipped the next business day.

Duties & Taxes

Import duties and taxes are charged on orders from outside the European Union. These import duties and taxes are not included in the price at check out. Duties and taxes are collected during delivery by the shipping service.

Please note that US-based customers are duty-exempt for purchases up to $800 USD.

Europe

~ Delivery Time: 1-3 days - Express delivery

~ Delivery Costs: €‌22.50

~ Free delivery on all orders above €‌100.00

~ Duties & Taxes may apply on orders from outside the EU.

North America*

~ Delivery Time: 3-5 days - Express delivery

~ Delivery Costs: €‌27.50

~ Free delivery on all orders above €‌100.00

~ Duties & Taxes may apply on orders from outside the EU.

*Includes: Canada, Mexico and USA

Rest of the world

~ Delivery Time: 3 -10 days - Express delivery

~ Delivery Costs: €‌30.00

~ Free delivery on all orders above €‌100.00

~ Duties & Taxes may apply on orders from outside the EU.

Due to the COVID-19 measures, it may happen that orders are delivered later than indicated by us. If you have any questions, please contact customerservice@phriya.com

We offer Express delivery on all our domestic and international orders. Please note that our business days are Monday through Friday, 9:00 AM to 5:00 PM, and do not include Saturday, Sunday, and public holidays.

An adult signature is required at delivery of all our orders for security reasons. In case nobody is available to sign for the package at the delivery address for three consecutive working days, the courier will leave a notification and a contact number at the delivery address mentioned on the parcel.

We ship all our orders in our signature Phriya pouch with an embroidered logo on the front and black ribbons on the side. Our objective was to make the pouch as sustainable as possible. It’s made of 100% cotton and can be reused. To protect your order the pouch will be placed discreetly in a DHL flyer.