Once the order has been despatched you will receive a shipping confirmation email. This email contains a link to the track & trace information of your parcel. Please be aware that the tracking number will be activated within 24 hours from when it was dispatched and may not show updates immediately after shipping. If the link does not function you can copy the tracking number mentioned in the email and copy it on the carrier website from DHL: https://www.dhl.com/en/express/tracking.shtml
We are shipping worldwide and all our orders are dispatched from our warehouse in Cluj Napoca, Romania. If your country is not listed on the check out page, please email email@example.com to check if we are able to ship to your country.
We ship all our orders in our signature Phriya pouch with a embroidered logo on the front and black ribbons on the side. Our objective was to make the pouch as sustainable as possible. It’s made of 100% cotton and can be reused. To protect the pouch it will be placed in discreet DHL flyer packaging.
An adult signature is required at delivery of all our orders for security reasons. In case nobody is available to sign for the package at the delivery address for three consecutive working days, the courier will leave a notification and a contact number at the delivery address mentioned on the parcel.
We offer Express delivery on all our domestic and international orders. Please note that our working days are Monday through Friday from 9AM to 5PM and do no include Saturday, Sunday and national holidays. Orders received after 1PM will be dispatched the next working day.
|FREE EXPRESS DELIVERY|
|Location||Delivery Time||Delivery Costs|
|Romania||1-3 working days||Free delivery on all orders|
|Europe||1-3 working days||Free delivery on all orders|
|North America*||2-5 working days||Free delivery on all orders. Taxes & duties may apply.|
|Asia*||2-5 working days||Free Delivery on all orders. Taxes & duties may apply.|
|Rest of the World||3-7 working days||Free Delivery on all orders. Taxes & duties may apply.|
*Includes: Canada, Mexico and USA
**Includes: China, Hong Kong, Japan, Vietnam and Malaysia
Due to the COVID-19 measures, it may happen that orders are delivered later than indicated by us. If you have any questions, please contact firstname.lastname@example.org